Shipping & Delivery

 

Can I track my order online?

 

We know there’s nothing worse than watching the clock and waiting for your package

to arrive, so PAINISM will not only provide you with regular email updates on the status of your order, but if you log in to ‘My Account’ you can also find the tracking number

to keep an eagle eye on the precious cargo.

 

 

Are there dispatch delays due to COVID-19?

 

There are currently no dispatch delays as our warehouse remains in full operation to deliver online orders.

Is it safe to receive my PAINISM order from the warehouse? 

The safety of our community is always a priority, so we are following all official advice from the World Health Organisation (WHO). WHO says it is safe to receive packages. For more information on this, visit the World Health Organisation website . We are closely following the latest guidance from the World Health Organisation (WHO), Center of Disease Control and Prevention (CDC), local governments, and public health agencies. Our practices are being updated accordingly and we will let you know if anything changes.

 

 

Do I have to sign for my delivery?

 

All deliveries from PAINISM will require a signature upon arrival. During these exceptional times, customers will not be required to sign handheld units. Couriers will record the customer’s name upon arrival or accept a photograph of a signature on a customer’s delivery sheet as proof of delivery.

 

 

How much are the custom duties and taxes for my order?

 

For all customers, the import duty is not included in the online listed price.

As a customer you will be responsible for import duties/taxes incurred in the destination country/region, and there may be a chance this will occur when you come to pick up your order (or even at a later date, depending on the customs authority).

We know this can be a tad confusing, so feel free to ask us any questions here.